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CAT Troubleshooting

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Troubleshooting - My Map Wont Load???

Are you using Internet Explorer 10, if so then please try putting it into compatibility mode, steps on how to do this are below. If you are not using IE10 or the compatibility mode doesn’t work, please contact Support on 01206 500893 or via email CAT@thechameleongroup.co.uk

1. Whilst logged into your portal at www.thechameleongroup.co.uk - on your IE browser please go to Tools / Compatibility View Settings
2. There will be a section ‘Add this Website’ and in the box is should read ‘webtechwireless.com’. Click the add button, this should then add the address to the box below.
3. Below the large box you will see 3 tick boxes, ensure a tick is applied to the box for Display all websites in Compatibility View – this should help prevent issues with the site
We recommend using Google Chrome as your browser when using Chameleon Asset Track however the system works with Internet Explorer, Google Chrome, Mozilla Firefox and Safari.

My Vehicle Locations Wont Update???

The Auto Refresh feature on the portal can only be enabled to run for 5 minutes due to security settings. To set the map to refresh automatically for five minutes:

1. Click the Options menu.
The Options menu is displayed.
2. Select Auto Refresh.
The default refresh rate when Auto Refresh is enabled is once per minute for five minutes, and then it is disabled.

The Refresh and Poll buttons can be used to update vehicle locations. Poll will send a message to the unit requesting its latest location information. Then click Refresh to update the information on the map.

If the vehicle icon remains in the same place and is coloured black it indicates the vehicle is stationary. However, if the icon is green and the vehicle information is updating it could be that the vehicle is in a poor GSM area, please allow a few minutes for the unit to update.

If you find that the vehicle is frozen at a location or there is no location information just a series of ----, please contact Support on 01206 500893 or via email CAT@thechameleongroup.co.uk

I Am No Longer Receiving My Scheduled Reports…

You may have set up a number of scheduled reports to be automatically delivered to you on a preset date and time. Previously these reports could only be scheduled for up to 3 years, however this has now changed and you can schedule a report for up to 10 years.

One month before the end date of the report you will receive a reminder notification informing you the scheduled period is about to end.

If you have stopped receiving your reports it could be that the time period has already expired. On the tabs to the left of the map please go to Miscellaneous then Report Scheduling. If there are no reports listed it means the reports you previously scheduled have now expired so please create again. For assistance with this please refer to our video tutorial or alternatively please contact Support on 01206 500893 or via email CAT@thechameleongroup.co.uk

I Need Data That Is No Longer Available On The Portal

Your vehicle data is held on the portal for 36 days, after this point the data is moved into a Data Warehouse on a rolling day-by-day basis. This is to reduce the amount of data held on the servers, thus improving the speed of the online service when logged into the portal.

There is a £50.00 + VAT charge per vehicle per month for restoring information from the data warehouse to the portal. This is why we encourage all customers to back up their data on a regular, monthly, basis.

Should you require a Data Restore please contact Support on 01206 500893 or via email CAT@thechameleongroup.co.uk advising of the vehicle registration and the time period required

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